Friday, August 13, 2010

Key Success Factors for complex multi site projects/deliveries



Multi site projects (deliveries) execution is a complex one. Traditional project management tools are hardly effective in countering the challenges associated with this. Multi site project execution calls for a more collaborative and disciplined (process wise) approach.


Success Factors
Challenges
Processes and organizational maturity
·        Processes across locations may vary
·        Organizational maturity level may vary
·        Systems and infrastructure may be different – so to assume the same productivity levels across sites is a big mistake
Leadership
·        Ability to motivate people in a virtual setup
·        Inability to monitor the progress as well as risks, or respond appropriately to the challenges quickly
Delegation
·        Lack of trust amongst the team members
·        Perceived inability to influence the outcome
·        Inability to monitor the progress using traditional tools
Team work
·        Increased overhead and communications costs
·        Differences in time zone – work hours stretched for co-ordination
·        Cultural differences amongst people from different regions
Staffing
·        Difficult to find the right people with the right skills – especially in multi-site setup
·        Increase in travel and overhead costs

Differences in time zone, culture or abilities pose a different set of challenges as compared to a single site project. Managers need to consider the key success factors (mentioned above) and the associated challenges carefully while planning.

A final word: There is no substitute for good leadership. It is vital that project managers possess leadership qualities for ensuring multi-site project success. After all it is no mean feat to be able to influence and manage a team that is miles away from you.

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